Orthopedic Front Desk Specialist: Scheduling & Check-In

Arrowhead Orthopaedics; Hemet (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Arrowhead Orthopaedics in Hemet, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance co-pay collection, while maintaining HIPAA compliance and a high level of professionalism.

The role requires 40 hours/week with schedule flexibility, strong computer skills, and excellent customer service; bilingual abilities are preferred. You will collaborate with clinical staff to keep appointments on track and keep patients informed.

Qualifications

• High school diploma or equivalent required.
• Typing speed of 40 words per minute.
• Proficient with computers and scanning devices and Microsoft Outlook.
• Strong telephone etiquette and excellent customer service.
• Flexible and able to multitask in a stressful setting.
• Bilingual abilities preferred.

Responsibilities

• Greet patients, check-in, explain forms, and monitor wait times.
• Schedule and reschedule patient appointments to optimize physician calendars.
• Verify insurance eligibility and collect co-pay amounts.
• Handle multi-line phone system, faxes, and patient files.
• Direct patients to imaging, hand therapy, or other offices as needed.
• Maintain confidentiality of patient records per HIPAA.

Skills

Typing 40 wpm

Phone etiquette

Customer service

Professional communication

Multitask under pressure

Bilingual abilities

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Scanner

Computer literacy

Job description

Arrowhead Orthopaedics in Hemet, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance co-pay collection, while maintaining HIPAA compliance and a high level of professionalism.

The role requires 40 hours/week with schedule flexibility, strong computer skills, and excellent customer service; bilingual abilities are preferred. You will collaborate with clinical staff to keep appointments on track and keep patients informed.