Orthopedic Call Center Specialist

Arrowhead Orthopaedics; Redlands (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Arrowhead Orthopaedics in Redlands, CA is seeking a Call Center Representative to serve as the first contact for patients, provide professional, patient-centered service, and support access to care. You will handle calls, schedule appointments, verify insurance, and coordinate with medical staff.

Ideal candidates have a high school diploma, strong typing, excellent communication, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent.
• Typing speed of 40 WPM.
• Experience in call center or healthcare customer service preferred.
• Knowledge of medical terminology.
• Experience with EMR systems.

Responsibilities

• Answer incoming calls promptly and professionally.
• Update patient demographics and insurance information.
• Verify insurance eligibility and obtain prior authorizations.
• Schedule, reschedule, cancel, and confirm appointments.
• Route documents to patient chart and notify care team.
• Educate patients about the Patient Portal and digital communications.
• Maintain productivity and quality standards.
• Follow HIPAA regulations and workflows.

Skills

Typing 40 WPM

Customer service

Medical terminology

EMR knowledge

Communication

Education

High school diploma

Tools

EMR software

Microsoft Office

Job description

Arrowhead Orthopaedics in Redlands, CA is seeking a Call Center Representative to serve as the first contact for patients, provide professional, patient-centered service, and support access to care. You will handle calls, schedule appointments, verify insurance, and coordinate with medical staff.

Ideal candidates have a high school diploma, strong typing, excellent communication, and familiarity with EMR systems.