Orthopedics Call Center Specialist — Patient Care

Arrowhead Orthopaedics; Redlands (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Arrowhead Orthopaedics in Redlands, CA seeks a Call Center Representative to serve as the primary contact for patients and support access to care. You will handle calls, schedule appointments, verify insurance, and coordinate with the care team to ensure smooth clinic operations.

The ideal candidate has strong customer service skills, proficient computer use, familiarity with medical terminology, and the ability to multitask in a fast-paced healthcare environment while maintaining HIPAA

Qualifikationen

• High school diploma or equivalent.
• Typing 40 words per minute.
• Previous call center, medical office, or healthcare customer service experience preferred.
• Knowledge of medical terminology.
• Proficiency with computers and EMR.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Aufgaben

• Answer incoming telephone calls promptly and professionally.
• Schedule, reschedule, cancel, and confirm patient appointments.
• Update patient demographics and insurance information.
• Verify insurance eligibility and obtain prior authorizations.
• Scan and route patient documents to patient records.
• Create action messages for care team members.
• Educate patients about the Patient Portal and promote digital communications.
• Maintain productivity and quality standards; comply with HIPAA and policies.

Kenntnisse

Typing 40 wpm

Healthcare customer service

Medical terminology

EMR software

Verbal and written communication

Multitasking and prioritization

Ausbildung

High school diploma or equivalent

Tools

EMR software

Jobbeschreibung

Arrowhead Orthopaedics in Redlands, CA seeks a Call Center Representative to serve as the primary contact for patients and support access to care. You will handle calls, schedule appointments, verify insurance, and coordinate with the care team to ensure smooth clinic operations.

The ideal candidate has strong customer service skills, proficient computer use, familiarity with medical terminology, and the ability to multitask in a fast-paced healthcare environment while maintaining HIPAA