Orthopedic Front Desk Specialist: Patient Care & Scheduling

Arrowhead Orthopaedics; Redlands (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Arrowhead Orthaepedics in Redlands, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance verification in a fast-paced orthopedic clinic.

The role requires high school diploma, fast typing, MS Outlook proficiency, and strong customer service with bilingual abilities preferred. Candidate must maintain professionalism and privacy for patient records.

Qualifications

• Education: High school diploma or equivalent.
• Typing: 40 words per minute.
• Computer and scanner proficiency; Microsoft Outlook experience.
• Strong telephone etiquette and professional communication.
• Bilingual abilities preferred.
• Must pass pre-employment drug screening and background check.

Responsibilities

• Greet patients on arrival and manage daily check-ins.
• Schedule, coordinate, and reschedule patient appointments to optimize physician time.
• Verify insurance eligibility and collect co-pay.
• Answer multi-line phones and route faxes and documents.
• Direct patients to imaging, hand center, physical therapy, or other offices.
• Assist patients with special needs and maintain confidentiality per HIPAA.

Job description

Arrowhead Orthaepedics in Redlands, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance verification in a fast-paced orthopedic clinic.

The role requires high school diploma, fast typing, MS Outlook proficiency, and strong customer service with bilingual abilities preferred. Candidate must maintain professionalism and privacy for patient records.