Front Desk & Scheduling Specialist

Arrowhead Orthopaedics; Riverside (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Arrowhead Orthopaedics in Riverside, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance verification in a high-volume orthopaedic setting. You will greet patients, handle phones and documents, and ensure smooth flow between imaging and therapy services.

The role emphasizes discretion with confidential records and responsive service. Requirements include a high school diploma or equivalent, 40 wpm typing, proficiency with computers and Microsoft

Qualifications

• Education: High school diploma or equivalence.
• Typing speed of 40 words per minute required.
• Ability to operate a computer and scanner; familiarity with Microsoft Outlook.
• Strong telephone etiquette, superior customer service, and professional communication skills.
• Flexible and able to multitask in a stressful setting.
• Bilingual abilities preferred.

Responsibilities

• Greet patients, manage daily check-ins, explain clinic forms, and monitor wait times.
• Schedule, coordinate, and reschedule patient appointments to optimize physician schedules.
• Verify insurance eligibility and collect co-pays.
• Answer multi-line phones, route faxes and documents, and handle patient files.
• Direct patients to imaging, hand center, physical therapy, or other offices as needed.
• Assist patients with special needs such as wheelchairs.
• Maintain confidentiality of patient records per HIPAA.
• Perform other duties to support operational needs.

Skills

Typing speed 40 wpm

Telephone etiquette

Customer service

Professional communication

Bilingual abilities (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Arrowhead Orthopaedics in Riverside, CA is seeking a Front Desk Representative to manage patient check-ins, scheduling, and insurance verification in a high-volume orthopaedic setting. You will greet patients, handle phones and documents, and ensure smooth flow between imaging and therapy services.

The role emphasizes discretion with confidential records and responsive service. Requirements include a high school diploma or equivalent, 40 wpm typing, proficiency with computers and Microsoft