Orthopedic Front Desk Specialist

The Centers for Advanced Orthopaedics LL; Westminster (MD); On-site; USD 21,000 - 34,000; Full time

Job summary

OrthoMaryland is seeking a Front Desk team member to greet patients, prepare them for visits, and ensure accurate information for visits and billing. You will be the welcoming face of the practice and handle scheduling, payments, and insurance coordination with care and professionalism.

The role emphasizes strong customer service, confidentiality, and teamwork with physicians, assistants, and staff to maintain smooth daily operations.

Qualifications

• Must be able to multitask effectively; time management skills required.
• Basic healthcare terminology understood.
• Able to interact with healthcare professionals, patients, and insurance companies.

Responsibilities

• Checks in and checks out patients in a timely, friendly manner.
• Comforts patients by answering questions.
• Discusses patient balances and collects Copayment/Balances.
• Maintains patient accounts by verifying insurance information and coordinating with staff.
• Keeps doctors, PAs, MAs, and related staff informed of scheduling and delays.
• Protects patient confidentiality; familiarity with HIPAA.

Skills

Multitasking

Healthcare terminology

Patient communication

HIPAA compliance

Job description

OrthoMaryland is seeking a Front Desk team member to greet patients, prepare them for visits, and ensure accurate information for visits and billing. You will be the welcoming face of the practice and handle scheduling, payments, and insurance coordination with care and professionalism.

The role emphasizes strong customer service, confidentiality, and teamwork with physicians, assistants, and staff to maintain smooth daily operations.