Orthopedic Front Desk Coordinator

Michigan Orthopaedic Surgeons PLLC; Beverly Hills (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first point of contact for patients, handling registration, insurance verification, and payments. You will help ensure a smooth patient journey from check-in through check-out while maintaining confidentiality and HIPAA compliance.

The role emphasizes exceptional service, accurate data entry into the EHR, and collaboration with clinicians and staff to support clinic operations.

Qualifications

• High school diploma or GED.
• Minimum two (2) years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).
• Collect copays, outstanding balances, and other patient payments.
• Schedule follow-up appointments according to provider protocols and recommendations.
• Provide patients with visit documentation, instructions, and other applicable correspondence.
• Deliver exceptional customer service to patients, families, and visitors throughout their visit.

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first point of contact for patients, handling registration, insurance verification, and payments. You will help ensure a smooth patient journey from check-in through check-out while maintaining confidentiality and HIPAA compliance.

The role emphasizes exceptional service, accurate data entry into the EHR, and collaboration with clinicians and staff to support clinic operations.