Orthopedic Front Desk: Patient Experience Leader

Michigan Orthopaedic Surgeons; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first and last impression for patients. You will welcome patients, verify demographics and insurance, collect payments, and support clinic operations from check-in to check-out.

Responsibilities include updating information in the EHR, scheduling follow-ups, and coordinating with providers and staff to ensure a smooth patient experience. A strong customer-service background and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive first impression.
• Verify and update patient demographics, insurance, and registration information.
• Ensure forms are completed and entered into the EHR.
• Verify insurance information and collect copays and outstanding balances.
• Schedule follow-up appointments and provide visit documentation.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Job description

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first and last impression for patients. You will welcome patients, verify demographics and insurance, collect payments, and support clinic operations from check-in to check-out.

Responsibilities include updating information in the EHR, scheduling follow-ups, and coordinating with providers and staff to ensure a smooth patient experience. A strong customer-service background and attention to detail are essential.