Medical Receptionist

The Centers for Advanced Orthopaedics LL; Westminster (MD); On-site; USD 21,000 - 34,000; Full time

Job summary

OrthoMaryland is seeking a Front Desk team member to greet patients, prepare them for visits, and ensure accurate information for visits and billing. You will be the welcoming face of the practice and handle scheduling, payments, and insurance coordination with care and professionalism.

The role emphasizes strong customer service, confidentiality, and teamwork with physicians, assistants, and staff to maintain smooth daily operations.

Qualifications

• Must be able to multitask effectively; time management skills required.
• Basic healthcare terminology understood.
• Able to interact with healthcare professionals, patients, and insurance companies.

Responsibilities

• Checks in and checks out patients in a timely, friendly manner.
• Comforts patients by answering questions.
• Discusses patient balances and collects Copayment/Balances.
• Maintains patient accounts by verifying insurance information and coordinating with staff.
• Keeps doctors, PAs, MAs, and related staff informed of scheduling and delays.
• Protects patient confidentiality; familiarity with HIPAA.

Skills

Multitasking

Healthcare terminology

Patient communication

HIPAA compliance

Job description

At OrthoMaryland, one of the oldest and most respected orthopaedic practices in the Baltimore metropolitan region, we pride ourselves on continuing a long tradition of providing excellent surgical and non-surgical orthopaedic care to our patients. Our team of 26 Orthopaedic Doctors/Physician Assistants offers appointments for the whole family, from pediatric to adult patients.We are committed to creating a practice that feels like family - for our patients and each other. We endeavor to treat every member of the OrthoMaryland family with respect, compassion, and a healing hand.

As a Front Desk team member, you are the face of our Orthopaedic practice. You are responsible for creating a welcoming atmosphere by greeting visitors and patients in a timely, friendly manner, preparing patients for their visit, and ensuring that all information necessary for the visit and billing process is complete and accurate. We entrust our patients into your hands!

Medical Office Receptionist Job Responsibilities and Duties include:

• Checks in and checks out patients in a timely, friendly manner


• Comforts patients by answering any questions they may have


• Discusses patient balances and collects Copayment/Balances


• Maintains patient accounts by verifying insurance information and coordinating with relevant staff members for payment and referral requirements


• Keeps doctors, physician assistants, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays


• Protects patients’ right to confidentiality; mandatory familiarity with HIPAA

Exhibit strong customer service skills in daily interaction with the public, staff, and physicians in the performance of job duties

Maintain a professional demeanor at all times, keeping the company's Core Values and Shared Purpose at the forefront of your actions

Collaborating in the process to protect Patient Health Information

Processing the collection of Copayments/Balances

Scheduling with both the patient and provider schedules in mind

Understanding and Verifying Insurance Eligibility and the requirements of those plans

Responsibility for daily collection reconciliation

• Performs all other duties as assigned.

Requirements:

• Must be able to multitask effectively; critical time management skills necessary


• Understanding of basic healthcare terminology


• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike

Hourly range is $15.00 - $25.00. The final offer will depend on the candidate's experience.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.