Front Desk Receptionist

Michigan Orthopaedic Surgeons Pllc; Novi (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc in Novi, MI is seeking a friendly Front Desk Associate to support patient check‑ins, phone inquiries, and billing intake. The role requires attention to detail, professionalism, and a patient‑focused approach.

You will verify and update patient records, collect co‑pays, schedule follow‑ups, and maintain HIPAA compliance while delivering compassionate service in a busy orthopedic clinic.

Qualifications

• Minimum 2 years of customer service experience.
• Healthcare/medical setting preferred.
• High school diploma or GED required.

Responsibilities

• Maintains a high level of customer service during patient check‑ins, status updates, and phone inquiries.
• Interviews patients to collect and record essential demographic and insurance information.
• Verifies and updates patient data in the Electronic Medical Record system.

Skills

Customer service

Education

High School Diploma or GED

Job description

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Duties and Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED).
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.