Front Desk Receptionist

Michigan Orthopaedic Surgeons; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Front Desk Representative to be the first and last impression for patients. You will welcome patients, verify demographics and insurance, collect payments, and support clinic operations from check-in to check-out.

Responsibilities include updating information in the EHR, scheduling follow-ups, and coordinating with providers and staff to ensure a smooth patient experience. A strong customer-service background and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service experience.
• Strong communication, organizational, and computer skills.

Responsibilities

• Welcome patients and create a positive first impression.
• Verify and update patient demographics, insurance, and registration information.
• Ensure forms are completed and entered into the EHR.
• Verify insurance information and collect copays and outstanding balances.
• Schedule follow-up appointments and provide visit documentation.

Skills

Customer service

Communication

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

EHR systems

Job description

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

The Front Desk Representative is often the first and last impression of Michigan Orthopaedic Surgeons. This role is essential to delivering an exceptional patient experience by welcoming patients, completing accurate registration, verifying insurance and demographic information, collecting patient payments, coordinating follow-up appointments, and supporting efficient clinic operations.

Success in this role requires exceptional customer service, attention to detail, professionalism, and the ability to thrive in a fast-paced healthcare environment while ensuring patients receive a seamless experience from check-in through check-out.

Key Responsibilities

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).

Insurance Verification & Financial Responsibilities

• Verify insurance information to support accurate registration, billing, and reimbursement.
• Collect copays, outstanding balances, and other patient payments.
• Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.
• Complete the patient check-out process efficiently and accurately.
• Schedule follow-up appointments according to provider protocols and recommendations.
• Provide patients with visit documentation, instructions, and other applicable correspondence.
• Deliver exceptional customer service to patients, families, and visitors throughout their visit.
• Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.
• Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.
• Perform additional duties that support clinic and departmental operations.

What Success Looks Like

Successful Front Desk Representatives:

• Deliver an exceptional patient experience during every interaction.
• Maintain accurate patient registration and insurance information.
• Complete check-in, check-out, scheduling, and payment collection accurately.
• Support efficient clinic flow through organization, communication, and teamwork.
• Demonstrate professionalism, accountability, and a commitment to service excellence.

Qualifications

Required

• High school diploma or GED.
• Minimum two (2) years of customer service experience.
• Strong communication, organizational, and computer skills.

Preferred

• Minimum one (1) year of experience in a medical office or healthcare setting.
• Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.