Orthopedic Appointment Scheduler – Patient Access Pro

Paylocity; Riverside (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Arrowhead Orthopaedics in Riverside, CA seeks a Call Center Representative (Appointment Scheduler) to provide patient-centered service, schedule appointments, and coordinate between patients and healthcare teams. The role focuses on access to care, HIPAA compliance, and professional communication in a fast-paced clinic setting.

The ideal candidate has strong customer service and organizational skills, experience in medical offices or call centers, and a solid understanding of EMR systems.

Qualifications

• High school diploma or equivalent required.
• Typing speed of 40 words per minute.
• Previous call center, medical office, or healthcare customer service experience preferred.
• Knowledge of medical terminology.
• Proficiency with computers and EMR.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Schedule, reschedule, cancel, and confirm patient appointments.
• Update patient demographics and insurance information.
• Verify insurance eligibility.
• Obtain prior authorizations and required documentation.
• Route documents to patient records and care team.
• Educate patients about Patient Portal and digital communication.

Skills

Typing 40 WPM

Call center experience

Healthcare customer service

Medical terminology

Proficiency with computers/EMR

Verbal and written communication

Multitasking

Professional telephone etiquette

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Arrowhead Orthopaedics in Riverside, CA seeks a Call Center Representative (Appointment Scheduler) to provide patient-centered service, schedule appointments, and coordinate between patients and healthcare teams. The role focuses on access to care, HIPAA compliance, and professional communication in a fast-paced clinic setting.

The ideal candidate has strong customer service and organizational skills, experience in medical offices or call centers, and a solid understanding of EMR systems.