Patient Access & Appointment Specialist - Call Center

Raleigh Orthopaedic Clinic; Raleigh, Northern (NC, KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA and HSA options

Employer retirement contributions

Paid Time Off

Job summary

Raleigh Orthopaedic Clinic is seeking a Patient Access Representative to join our Centralized Call Center in Raleigh. You will schedule patient appointments across clinic locations and provide exceptional service. This role requires handling a high volume of calls with professionalism and accuracy.

The position offers growth within a busy healthcare environment, with comprehensive benefits and a collaborative team focused on patient experience.

Qualifications

• 2+ years of call center experience.
• Healthcare customer service background preferred.
• Strong communication and active listening skills.
• Professional phone presence and composure.
• Ability to thrive in a fast-paced environment.
• Willingness to learn new systems and adopt new tech.

Responsibilities

• Manage a high volume of incoming appointment calls.
• Schedule new and established patient appointments.
• Deliver exceptional customer service to patients and team members.

Skills

Call center experience

Communication skills

Active listening

Phone presence

Tech savviness

Customer service

Job description

Raleigh Orthopaedic Clinic is seeking a Patient Access Representative to join our Centralized Call Center in Raleigh. You will schedule patient appointments across clinic locations and provide exceptional service. This role requires handling a high volume of calls with professionalism and accuracy.

The position offers growth within a busy healthcare environment, with comprehensive benefits and a collaborative team focused on patient experience.