Orthodontic Patient Experience & Scheduling Coordinator

Riccobene Associates Family Dentistry; Garner (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will manage check-in/out, verify benefits, present treatment plans, and keep the schedule full and accurate.

In this in-person role, you’ll engage with patients, handle payments, and collaborate with the clinical team to ensure a smooth patient experience. You are reliable, personable, and professional, with strong phone and computer skills, and a willingness

Qualifications

• 1–2+ years of dental front office experience
• Experience verifying dental insurance and explaining benefits to patients
• Experience presenting treatment plans and collecting patient payments
• Experience scheduling and confirming appointments and managing a provider schedule
• Working knowledge of dental terminology and procedure codes
• Denticon practice management software experience is a plus
• Bilingual English/Spanish is a plus

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently
• Answer phones promptly and convert new patient calls into scheduled appointments
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
• Confirm upcoming appointments by phone and text to reduce no-shows
• Make sure every patient leaves with their next appointment scheduled
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options
• Collect copays and balances at the time of service, and post payments accurately
• Keep patient records, forms, and account notes complete and accurate
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks
• Protect patient privacy and follow HIPAA requirements

Skills

Dental front office

Insurance verification

Treatment plan presentation

Appointment scheduling

Dental terminology

Denticon experience

Phone & typing skills

Bilingual English/Spanish

Tools

Denticon practice management

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. You will manage check-in/out, verify benefits, present treatment plans, and keep the schedule full and accurate.

In this in-person role, you’ll engage with patients, handle payments, and collaborate with the clinical team to ensure a smooth patient experience. You are reliable, personable, and professional, with strong phone and computer skills, and a willingness