Ortho Dental Front Desk & Treatment Coordinator

Riccobene Associates Family Dentistry; Knightdale (NC); On-site; USD 25,000 - 29,000; Full time

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to greet patients, manage check-in/out, and keep the schedule full. You will verify insurance, present treatment plans, collect payments, and coordinate with the clinical team to ensure smooth handoffs while maintaining HIPAA privacy.

In this in-person role, reliability, a positive attitude, and strong communication are essential; bilingual English/Spanish is a plus.

Qualifications

• At least 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients warmly and manage check-in/check-out accurately.
• Answer phones promptly and convert new patient calls to appointments.
• Build and protect the schedule, fill openings, recalls, and cancellations.
• Confirm appointments by phone and text to reduce no-shows.
• Present treatment plans and discuss fees, insurance estimates, and payment options.
• Collect copays and balances at the time of service.
• Keep patient records and notes complete and accurate.
• Coordinate with the clinical team for smooth handoffs and HIPAA compliance.

Skills

Dental front office

Insurance verification

Treatment plans

Appointment scheduling

Dental terminology

Phone skills

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to greet patients, manage check-in/out, and keep the schedule full. You will verify insurance, present treatment plans, collect payments, and coordinate with the clinical team to ensure smooth handoffs while maintaining HIPAA privacy.

In this in-person role, reliability, a positive attitude, and strong communication are essential; bilingual English/Spanish is a plus.