Dental Front Desk Coordinator | Scheduling & Benefits

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires delivering warm, professional service while managing check-in, scheduling, and payments.

You will explain benefits, present treatment plans, and coordinate with the clinical team to ensure smooth handoffs and a positive patient experience. Ideal candidates have 1–2+ years in dental front office, familiarity with Denticon, strong

Qualifications

• At least 1 to 2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients warmly, and manage check-in and check-out accurately and efficiently.
• Answer phones promptly and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Make sure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need.
• Collect copays and balances at the time of service, and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks.
• Protect patient privacy and follow HIPAA requirements.

Skills

Front desk

Phone etiquette

Billing conversations

HIPAA compliance

Detail oriented

Professional image

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice patients hear and the last face they see. This in-person role requires delivering warm, professional service while managing check-in, scheduling, and payments.

You will explain benefits, present treatment plans, and coordinate with the clinical team to ensure smooth handoffs and a positive patient experience. Ideal candidates have 1–2+ years in dental front office, familiarity with Denticon, strong