Orthodontic Front Desk Representative

Smilebliss Orthodontics; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Smilebliss Orthodontics in Kissimmee, FL seeks a Scheduling Coordinator to support daily patient interactions and ensure the Smilebliss mission of affordability, a blissful experience, and time efficiency. You will manage leads, schedule consultations, and coordinate front-office flow to create a welcoming, patient-centered experience.

You will maintain a productive schedule, assist with payments, and uphold accurate records in a fast-paced orthodontic setting that values exceptional service and

Qualifications

• Dental or orthodontic experience preferred, but not required.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, positive, and patient-focused mindset.
• Alignment with the Smilebliss mission and values.

Responsibilities

• Manage lead outreach, follow-up, and scheduling of new patient consultations.
• Schedule new patient consultations and help maintain show rates.
• Confirm upcoming appointments and follow up on missed consultations.
• Maintain an organized, productive schedule and accurate documentation.
• Welcome patients and support smooth check-in/check-out, ensuring a positive experience.
• Schedule follow-up visits and communicate next steps in care.
• Collect patient balances and payments at time of service; post payments accurately.
• Support daily reconciliation and financial accuracy.
• Follow Smilebliss scheduling and operational protocols; ensure accurate patient records.
• Support overall practice efficiency and team coordination.

Skills

Communication

Organization

Multitasking

Patient-focused

Professional demeanor

Education

Dental/orthodontic experience preferred

Job description

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Schedule new patient consultations and support strong show rates
• Confirm upcoming appointments and follow up on missed consultations
• Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

• Welcome patients and support a smooth, efficient check-in and check-out process
• Help ensure patients have a positive, comfortable, and confident experience
• Schedule follow-up visits and support clear next steps in care
• Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

• Collect patient balances and payments at the time of service
• Post payments accurately and maintain proper records
• Support daily reconciliation and financial accuracy

Operations Support

• Follow Smilebliss scheduling and operational protocols
• Maintain accuracy in patient records and appointments
• Support overall practice efficiency and team coordination

Qualifications

• Dental or orthodontic experience preferred, but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, positive, and patient-focused mindset
• Alignment with the Smilebliss mission and values