Orthodontic Office Manager

Smilebliss - Carrollton, TX; Carrollton (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Smilebliss - Carrollton, TX seeks an Office Manager who acts as the Bliss Advisor, leading daily operations and guiding the team to deliver an affordable, blissful, and efficient patient experience. The role blends leadership with hands-on management of scheduling, contracts, and records, ensuring high-quality interactions in a fast-paced dental setting.

The ideal candidate has dental or orthodontic exposure, strong communication, and a commitment to Smilebliss values, fostering a positive,

Qualifications

• Leadership or office management experience required
• Strong communication and organizational skills essential
• Ability to thrive in a fast-paced dental/orthodontic office environment
• Alignment with Smilebliss mission and values for patient-centered care
• Experience supporting scheduling, case acceptance, and team development will be valued

Responsibilities

• Lead, coach, and develop the office team to deliver a patient-focused experience
• Oversee daily office operations and ensure scheduling, contracts, and records are accurate
• Drive efficient consultations, same-day treatment, and strong patient flow
• Maintain professional, positive culture and clear expectations with staff
• Support practice growth through effective scheduling and performance monitoring

Skills

Leadership

Office management

Communication

Organizational skills

Fast-paced environment

Mission alignment

Job description

Position Overview

As our Office Manager, you will serve as the Bliss Advisor, leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment.

Smilebliss Model Leadership

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads


• Support efficient consultations and encourage same-day treatment


• Maintain a productive schedule and strong patient flow

Operations and Practice Performance

• Oversee daily office operations and ensure systems are followed consistently


• Ensure accuracy in scheduling, contracts, and patient records


• Support practice growth through strong scheduling, case acceptance, and efficiency

Team Leadership

• Lead, coach, and develop team members


• Provide clear expectations, accountability, and ongoing support


• Foster a positive, professional, and patient-focused culture

Patient Experience

• Ensure every patient has a welcoming, efficient, and confident experience


• Support clear communication of treatment, affordability, and next steps


• Address patient questions and concerns promptly and professionally

Qualifications

• Dental or orthodontic experience preferred


• Leadership or office management experience


• Strong communication and organizational skills


• Ability to work in a fast-paced environment


• Alignment with Smilebliss mission and values