Orthodontic Front Desk Representative

Smilebliss - Kissimmee, FL; Kissimmee (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Smilebliss in Kissimmee, FL is seeking a Scheduling Coordinator to support daily patient interactions and maintain an efficient, welcoming front office. You will manage leads, schedule consultations, and help patients begin their care with confidence while ensuring accuracy in records and smooth check-in/check-out processes.

Experience in dental or orthodontic settings is preferred but not required; strong communication and organization are essential for success in a fast-paced environment that

Qualifications

• Dental or orthodontic experience preferred, but not required.
• Strong communication and organizational skills required.
• Ability to multitask in a fast-paced environment.
• Professional, positive, and patient-focused mindset.

Responsabilités

• Manage lead outreach, scheduling of new patient consultations, and ensure strong show rates.
• Maintain organized daily schedule and accurate documentation of appointments.
• Welcome patients, support smooth check-in/check-out, and ensure a positive patient experience.
• Handle patient balances and payments, post transactions, and support daily financial accuracy.
• Follow scheduling protocols and keep patient records accurate to support efficiency.

Connaissances

Communication skills

Organization

Multitasking

Patient-focused

Description du poste

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Schedule new patient consultations and support strong show rates
• Confirm upcoming appointments and follow up on missed consultations
• Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

• Welcome patients and support a smooth, efficient check-in and check-out process
• Help ensure patients have a positive, comfortable, and confident experience
• Schedule follow-up visits and support clear next steps in care
• Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

• Collect patient balances and payments at the time of service
• Post payments accurately and maintain proper records
• Support daily reconciliation and financial accuracy

Operations Support

• Follow Smilebliss scheduling and operational protocols
• Maintain accuracy in patient records and appointments
• Support overall practice efficiency and team coordination

Qualifications

• Dental or orthodontic experience preferred, but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, positive, and patient-focused mindset
• Alignment with the Smilebliss mission and values