Field Digital Solutions & Training Specialist

Lobby Co; Tampa (FL); On-site; USD 73,000 - 95,000; Full time

Job summary

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of their digital orthodontic products. The role partners with Doctors, practice teams, and internal stakeholders to move customers from commitment to activated and confident utilization.

The specialist will assess readiness, develop implementation plans, train staff, support initial submissions, and resolve early adoption barriers, ensuring a smooth handoff to ongoing support while staying customer-focused in a field-based

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
• Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
• Translate complex product and technical information into clear, practical and repeatable practice workflows.
• Adapt training delivery to the customer's experience level and implementation needs while maintaining program standards.
• Provide virtual follow-up training and reinforcement when appropriate.
• Support development of standardized implementation guides, training resources, checklists, and customer-facing tools.
• Guide customers through initial product setup, readiness for first use, and initial case submissions.

Skills

Facilitation

Presentation

Coaching

Adult learning

Project management

Travel readiness

Education

Bachelor's degree or equivalent

3+ years in orthodontics/medical devices/training

Tools

Microsoft Office

CRM systems

Job description

Ormco is seeking a Digital Solutions Specialist to accelerate adoption of their digital orthodontic products. The role partners with Doctors, practice teams, and internal stakeholders to move customers from commitment to activated and confident utilization.

The specialist will assess readiness, develop implementation plans, train staff, support initial submissions, and resolve early adoption barriers, ensuring a smooth handoff to ongoing support while staying customer-focused in a field-based