Ortho Practice Assistant II — Admin & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Mass General Brigham seeks an organized administrative professional to support clinical services at 55 Fruit Street. You will handle scheduling, check-in/out, patient communications, and basic billing tasks to keep daily operations running smoothly.

The role requires 2–3 years of office experience, proficiency with Office Suite, and strong written and verbal communication skills. On-site work with a 40-hour schedule is expected.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years office experience preferred.
• Proficiency with Office Suite and filing/scanning workflows.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as
• Super User
• for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office skills

Scheduling

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Mass General Brigham seeks an organized administrative professional to support clinical services at 55 Fruit Street. You will handle scheduling, check-in/out, patient communications, and basic billing tasks to keep daily operations running smoothly.

The role requires 2–3 years of office experience, proficiency with Office Suite, and strong written and verbal communication skills. On-site work with a 40-hour schedule is expected.