Orlando On-Site Scheduler — Customer Experience & Growth

AD Solutions; Orlando (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full Medical, Dental & Vision

401(k) with Employer Match

Paid Time Off + Holidays

Ongoing training and professional dev

Career growth opportunities

Collaborative, people-first culture

Job summary

AD Solutions in Orlando, FL is seeking a Scheduler to coordinate technician schedules and serve as a key customer contact. You will ensure smooth daily operations by communicating updates and timely information across customers and internal teams.

Responsibilities include handling inquiries, maintaining service records, and supporting improvements in scheduling and the overall customer experience. This is an on-site, full-time role with room for growth in operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2–3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication skills.
• Clear and professional speaking voice.
• Strong organizational, multitasking, and problem-solving skills.
• Comfortable using computers, office technology, and business software.
• Ability to type at least 40 WPM.
• Ability to work on-site Monday through Friday in Orlando.

Responsibilities

• Coordinate service appointments by matching customer availability with technician availability and service requirements.
• Monitor daily schedules and communicate updates when priorities or timelines change.
• Coordinate the daily schedule review with the Operations Team to communicate priorities and ensure alignment for a normal start to the day.
• Escalate scheduling conflicts or exceptions when needed to keep work moving.
• Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
• Provide appointment updates, service information, and next steps to customers.
• Troubleshoot basic customer questions and connect customers with the appropriate team.
• Document customer interactions and maintain accurate service records.
• Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.
• Collaborate with service, sales, and support teams to ensure timely, accurate service.
• Share customer feedback and scheduling concerns with leadership.
• Participate in team meetings and contribute ideas to improve scheduling and customer experience.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Typing 40 WPM

On-site work

Education

High school diploma or equivalent

College degree preferred

Tools

Office software

Email/Chat/Phone tools

Job description

AD Solutions in Orlando, FL is seeking a Scheduler to coordinate technician schedules and serve as a key customer contact. You will ensure smooth daily operations by communicating updates and timely information across customers and internal teams.

Responsibilities include handling inquiries, maintaining service records, and supporting improvements in scheduling and the overall customer experience. This is an on-site, full-time role with room for growth in operations.