Orlando CSR & Service Scheduler | Afternoon Shift

Hers and His Plumbing Services; Orlando (FL); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Growth opportunities

Education stipends

Job summary

Hers and His Plumbing Services is seeking a Customer Service Representative for our Orlando office. You will handle inquiries, schedule service visits, and support technicians to ensure a seamless residential service experience.

The ideal candidate will have strong communication skills, a problem-solving mindset, and experience with CRM software and MS Office. This is a Monday–Friday 12pm to 6pm shift, offering growth within a collaborative team.

Qualifications

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Proficient with CRM software and Microsoft Office.
• Familiarity with HVAC, plumbing, or electrical terminology is an asset.
• Ability to work collaboratively in a team.
• High school diploma or equivalent.

Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
• Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
• Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
• Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
• Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
• Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
• Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
• Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
• Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
• Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Skills

Customer service

Communication

Problem-solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Hers and His Plumbing Services is seeking a Customer Service Representative for our Orlando office. You will handle inquiries, schedule service visits, and support technicians to ensure a seamless residential service experience.

The ideal candidate will have strong communication skills, a problem-solving mindset, and experience with CRM software and MS Office. This is a Monday–Friday 12pm to 6pm shift, offering growth within a collaborative team.