Customer Experience Scheduler

AD Solutions; Orlando (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full Medical, Dental & Vision

401(k) with Employer Match

Paid Time Off + Holidays

Ongoing training and professional dev

Career growth opportunities

Collaborative, people-first culture

Job summary

AD Solutions in Orlando, FL is seeking a Scheduler to coordinate technician schedules and serve as a key customer contact. You will ensure smooth daily operations by communicating updates and timely information across customers and internal teams.

Responsibilities include handling inquiries, maintaining service records, and supporting improvements in scheduling and the overall customer experience. This is an on-site, full-time role with room for growth in operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2–3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication skills.
• Clear and professional speaking voice.
• Strong organizational, multitasking, and problem-solving skills.
• Comfortable using computers, office technology, and business software.
• Ability to type at least 40 WPM.
• Ability to work on-site Monday through Friday in Orlando.

Responsibilities

• Coordinate service appointments by matching customer availability with technician availability and service requirements.
• Monitor daily schedules and communicate updates when priorities or timelines change.
• Coordinate the daily schedule review with the Operations Team to communicate priorities and ensure alignment for a normal start to the day.
• Escalate scheduling conflicts or exceptions when needed to keep work moving.
• Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
• Provide appointment updates, service information, and next steps to customers.
• Troubleshoot basic customer questions and connect customers with the appropriate team.
• Document customer interactions and maintain accurate service records.
• Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.
• Collaborate with service, sales, and support teams to ensure timely, accurate service.
• Share customer feedback and scheduling concerns with leadership.
• Participate in team meetings and contribute ideas to improve scheduling and customer experience.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Typing 40 WPM

On-site work

Education

High school diploma or equivalent

College degree preferred

Tools

Office software

Email/Chat/Phone tools

Job description

Schedule: Full-time | Monday to Friday | On-site in Orlando, FL

Where Exceptional Customer Experiences Begin

If you enjoy helping people, staying organized, and solving problems throughout the day, this could be the role for you.

At AD Solutions, we help businesses across Florida stay productive through industry-leading workplace technology solutions. Behind every exceptional customer experience is a Scheduler who connects customers, technicians, and internal teams to keep operations running smoothly.

As a Scheduler, you'll be the first point of contact within our Customer Experience team after a customer chooses AD Solutions. You'll set the tone for the customer relationship by coordinating appointments, communicating proactively, and ensuring customers receive exceptional service from their first interaction through ongoing support.

What You'll Do

As a Scheduler, you'll be responsible for coordinating technician schedules while serving as a key point of communication for customers and internal teams. You'll keep daily operations moving by coordinating schedules, communicating updates, and ensuring everyone has the information they need to deliver an exceptional customer experience.

Scheduling & Coordination

• Schedule service appointments by matching customer availability with technician availability and service requirements.
• Monitor daily schedules and communicate updates when priorities or timelines change.
• Coordinate the daily schedule review with the Operations Team to communicate priorities, address exceptions, and ensure everyone is aligned for a successful start to the day.
• Escalate scheduling conflicts or exceptions when needed to keep work moving.

Customer Service & Communication

• Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
• Keep customers informed by providing appointment updates, service information, and next steps.
• Troubleshoot basic customer questions and connect customers with the appropriate team when needed.
• Document customer interactions and maintain accurate service records.
• Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.

Team & Operational Support

• Collaborate with service, sales, and support teams to ensure customers receive timely, accurate service.
• Share customer feedback, recurring issues, and scheduling concerns with leadership.
• Participate in team meetings and contribute ideas to improve scheduling and the customer experience.
• Perform other duties as assigned.

What You Bring

• High school diploma or equivalent required; college degree preferred.
• 2 to 3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication skills.
• Clear and professional speaking voice.
• Strong organizational, multitasking, and problem-solving skills.
• Comfortable using computers, office technology, and business software.
• Ability to type at least 40 WPM.
• Ability to work on-site Monday through Friday in Orlando.

Why AD Solutions?

Compensation:

$20.00 to $23.00 per hour (depending on experience)

• Full Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off + Holidays
• Ongoing training and professional development
• Career growth opportunities into scheduling, dispatch, customer experience, and service operations.
• A collaborative, people-first culture where your work has a direct impact every day.

This is a full-time, on-site position based at our Orlando headquarters. You'll work alongside a supportive team while developing the skills needed to grow your career in customer service and operations.

If you're looking for a role where every day is different, your organization makes a difference, and your career can grow with the company, we'd love to hear from you.