Field Service Dispatcher & Scheduler

Creative MultiCare, LLC; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Job summary

Creative MultiCare, LLC is hiring a full-time Dispatcher Service Representative in Orlando, FL. No experience is necessary, and on-the-job training is provided to develop scheduling and customer service skills.

You will dispatch technicians, communicate updates to customers, handle inquiries, and maintain service records while building strong relationships with clients and technicians. The role emphasizes organization, accuracy, and professional communication.

Qualifications

• Excellent written and verbal communication skills.
• Positive and professional demeanor with interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Dispatch a core group of technicians and manage daily service schedule.
• Communicate with and update customers based on the daily service schedule.
• Handle customer inquiries with professionalism.
• Manage a large amount of inbound and outbound calls.
• Identify customers’ needs and provide solutions or alternatives.
• Provide information about services and build relationships with customers and technicians.
• Develop and maintain knowledge base of products, services, and technician skillsets.

Skills

Communication skills

Interpersonal skills

Organization

Attention to detail

English proficiency

Bilingual (nice to have)

Job description

Creative MultiCare, LLC is hiring a full-time Dispatcher Service Representative in Orlando, FL. No experience is necessary, and on-the-job training is provided to develop scheduling and customer service skills.

You will dispatch technicians, communicate updates to customers, handle inquiries, and maintain service records while building strong relationships with clients and technicians. The role emphasizes organization, accuracy, and professional communication.