Orlando On-Site Scheduler: Customer Experience

AD Solutions; Orlando (FL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Full Medical, Dental & VisionInsurance

401(k) with Employer Match

Paid Time Off + Holidays

Ongoing training and professional dev.

Career growth opportunities in sched.,

Service operations

Job summary

AD Solutions in Orlando, FL is seeking a Scheduler to join our Customer Experience team. You’ll be the first point of contact after a customer chooses AD Solutions, coordinating appointments, communicating proactively, and delivering exceptional service from first contact through ongoing support.

You will coordinate technician schedules, respond to inquiries by phone, email, chat, and in person, keep customers informed of status, and document interactions to maintain accurate service records.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2–3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication; professional speaking voice.
• Strong organizational, multitasking, and problem‑solving skills.
• Ability to type at least 40 WPM.
• Ability to work on-site Monday through Friday in Orlando.

Responsibilities

• Coordinate technician schedules and act as a primary contact for customers and internal teams.
• Match customer availability with technician availability to schedule service appointments.
• Monitor daily schedules and communicate updates as priorities change.
• Escalate scheduling conflicts or exceptions to keep work moving.
• Document customer interactions and maintain accurate service records.
• Support ongoing service improvements through customer feedback and surveys.

Skills

Customer service

Scheduling

Communication

Organization

Problem solving

Education

High school diploma

Tools

Office software

Job description

AD Solutions in Orlando, FL is seeking a Scheduler to join our Customer Experience team. You’ll be the first point of contact after a customer chooses AD Solutions, coordinating appointments, communicating proactively, and delivering exceptional service from first contact through ongoing support.

You will coordinate technician schedules, respond to inquiries by phone, email, chat, and in person, keep customers informed of status, and document interactions to maintain accurate service records.