Patient-First Scheduling Specialist

Orlando Health; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Orlando Health is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. The role involves coordinating with physicians, patients, and departments to ensure smooth patient flow and accurate scheduling criteria.

Candidates should be detail-oriented, patient-focused, and adept at use of scheduling systems and basic medical terminology. This is an on-site position within the Orlando Health network, requiring reliable attendance and

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Job description

Orlando Health is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. The role involves coordinating with physicians, patients, and departments to ensure smooth patient flow and accurate scheduling criteria.

Candidates should be detail-oriented, patient-focused, and adept at use of scheduling systems and basic medical terminology. This is an on-site position within the Orlando Health network, requiring reliable attendance and