Scheduler

AD Solutions; Orlando (FL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Full Medical, Dental & VisionInsurance

401(k) with Employer Match

Paid Time Off + Holidays

Ongoing training and professional dev.

Career growth opportunities in sched.,

Service operations

Job summary

AD Solutions in Orlando, FL is seeking a Scheduler to join our Customer Experience team. You’ll be the first point of contact after a customer chooses AD Solutions, coordinating appointments, communicating proactively, and delivering exceptional service from first contact through ongoing support.

You will coordinate technician schedules, respond to inquiries by phone, email, chat, and in person, keep customers informed of status, and document interactions to maintain accurate service records.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 2–3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication; professional speaking voice.
• Strong organizational, multitasking, and problem‑solving skills.
• Ability to type at least 40 WPM.
• Ability to work on-site Monday through Friday in Orlando.

Responsibilities

• Coordinate technician schedules and act as a primary contact for customers and internal teams.
• Match customer availability with technician availability to schedule service appointments.
• Monitor daily schedules and communicate updates as priorities change.
• Escalate scheduling conflicts or exceptions to keep work moving.
• Document customer interactions and maintain accurate service records.
• Support ongoing service improvements through customer feedback and surveys.

Skills

Customer service

Scheduling

Communication

Organization

Problem solving

Education

High school diploma

Tools

Office software

Job description

Schedule: Full-time | Monday to Friday | On-site in Orlando, FL

Where Exceptional Customer Experiences Begin

If you enjoy helping people, staying organized, and solving problems throughout the day, this could be the role for you.

At AD Solutions, we help businesses across Florida stay productive through industry-leading workplace technology solutions. Behind every exceptional customer experience is a Scheduler who connects customers, technicians, and internal teams to keep operations running smoothly.

As a Scheduler, you'll be the first point of contact within our Customer Experience team after a customer chooses AD Solutions. You'll set the tone for the customer relationship by coordinating appointments, communicating proactively, and ensuring customers receive exceptional service from their first interaction through ongoing support.

What You’ll Do

As a Scheduler, you'll be responsible for coordinating technician schedules while serving as a key point of communication for customers and internal teams. You'll keep daily operations moving by coordinating schedules, communicating updates, and ensuring everyone has the information they need to deliver an exceptional customer experience.

Scheduling & Coordination

• Schedule service appointments by matching customer availability with technician availability and service requirements.
• Monitor daily schedules and communicate updates when priorities or timelines change.
• Coordinate the daily schedule review with the Operations Team to communicate priorities, address exceptions, and ensure everyone is aligned for a successful start to the day.
• Escalate scheduling conflicts or exceptions when needed to keep work moving.

Customer Service & Communication

• Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
• Keep customers informed by providing appointment updates, service information, and next steps.
• Troubleshoot basic customer questions and connect customers with the appropriate team when needed.
• Document customer interactions and maintain accurate service records.
• Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.

Team & Operational Support

• Collaborate with service, sales, and support teams to ensure customers receive timely, accurate service.
• Share customer feedback, recurring issues, and scheduling concerns with leadership.
• Participate in team meetings and contribute ideas to improve scheduling and the customer experience.
• Perform other duties as assigned.

What You Bring

• High school diploma or equivalent required; college degree preferred.
• 2 to 3 years of customer service, administrative support, scheduling, or related experience.
• Excellent written and verbal communication skills.
• Clear and professional speaking voice.
• Strong organizational, multitasking, and problem‑solving skills.
• Comfortable using computers, office technology, and business software.
• Ability to type at least 40 WPM.
• Ability to work on‑site Monday through Friday in Orlando.

Why AD Solutions?

Compensation: $20.00 to $23.00 per hour (depending on experience)

• Full Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off + Holidays
• Ongoing training and professional development
• Career growth opportunities into scheduling, dispatch, customer experience, and service operations
• A collaborative, people‑first culture where your work has a direct impact every day