Orlando Office Manager - Customer Service & Admin Ops

masseyservices; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

paid vacations

sick days

holidays

tuition reimbursement

direct deposit

short & long term disability

and much more

Job summary

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle inbound calls, assist customers, and schedule services. The role emphasizes courtesy, accuracy, and a strong work ethic.

You will resolve billing inquiries, collect overdue payments, and support daily reporting as needed. A high school diploma or GED and proven phone-based customer service are required; Microsoft Office and 10-key skills are important.

Qualifications

• High School Diploma or GED required.
• Experience in customer service on the phone preferred.
• Strong problem solving and multitasking skills.
• Excellent computer, typing, and 10-key skills.
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Answer incoming customer calls courteously, resolve inquiries and scheduling; handle outbound calls to confirm appointments and collect overdue payments.

Skills

Customer service

Phone etiquette

Problem solving

Typing (10-key)

Time management

MS Office

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle inbound calls, assist customers, and schedule services. The role emphasizes courtesy, accuracy, and a strong work ethic.

You will resolve billing inquiries, collect overdue payments, and support daily reporting as needed. A high school diploma or GED and proven phone-based customer service are required; Microsoft Office and 10-key skills are important.