Customer Experience Specialist - Inbound & Outbound Support

masseyservices; Tampa (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services in Orlando, FL is seeking a customer service representative to handle incoming calls, resolve inquiries, and schedule services while assisting with billing. You will greet prospective customers and maintain accurate accounts in a fast-paced environment.

Requirements include a high school diploma or GED, strong phone-based customer service, problem solving, typing, and time management skills, plus solid computer abilities. Massey Services is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required.
• Prior customer service on the phone preferred.
• Strong problem solving and time management skills.
• Excellent computer, typing and 10-key skills.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and scheduling of service.
• Assist with daily reporting, updating accounts, and related admin tasks.

Skills

Phone-based customer service

Problem solving

Typing

Time management

Education

High School Diploma or GED

Tools

10-key

Computer skills

Job description

Massey Services in Orlando, FL is seeking a customer service representative to handle incoming calls, resolve inquiries, and schedule services while assisting with billing. You will greet prospective customers and maintain accurate accounts in a fast-paced environment.

Requirements include a high school diploma or GED, strong phone-based customer service, problem solving, typing, and time management skills, plus solid computer abilities. Massey Services is an Equal Opportunity Employer.