Customer Service Specialist - Multifamily

Massey Services, Inc.; Orlando (FL); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holiday pay

Tuition reimbursement

Direct deposit

Short & long term disability

Descripción de la vacante

Massey Services, Inc. is seeking a customer service representative in Orlando, FL. The role involves handling incoming calls, resolving inquiries, processing scheduling, and supporting billing questions.

You will also make outbound calls to confirm appointments and collect overdue payments, with additional duties such as reporting and payroll-related tasks as needed. The position requires a high school diploma or GED, strong phone-based service experience, and solid computer/typing skills to

Formación

• High School Diploma or GED required.
• Previous customer service on the phone is required.
• Strong problem solving and time management skills.
• Excellent computer, typing, and 10-key skills.

Responsabilidades

• Answer incoming customer calls in a courteous and professional manner and resolve inquiries, billing questions, and scheduling.
• Outbound calls to confirm service, ensure satisfaction, and collect overdue payments.
• Support daily reporting, update customer accounts, and perform payroll-related tasks as needed.

Conocimientos

Customer service

Phone communication

Time management

Problem solving

Typing

10-key skills

Educación

High School Diploma or GED

Herramientas

MS Office

10-key typing

Descripción del empleo

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $16.00 - $18.00/hr

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Job responsibilities
Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements:

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace