Orlando Coffee Equipment Field Service Tech - On-Call

The J.M. Smucker Co.; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The J.M. Smucker Co. is seeking a Field Service Technician to service and maintain coffee equipment in the Orlando, FL area. You will drive a company van, perform installations, maintenance, and emergency service, and ensure customer satisfaction through expert service.

Ideal candidates will reside near Orlando, have a high school diploma, a valid driver's license, and the ability to lift up to 75 pounds. Travel within Florida and on-call availability are required.

Qualifications

• Must have strong customer service skills.
• Basic computer skills (MS Office).
• Valid driver’s license with clean record.
• Ability to lift up to 75 pounds.
• Willingness to work on-call on a rotating schedule.
• Possible travel within Florida as needed.

Responsibilities

• Lead equipment service for customers in the Orlando, FL area.
• Learn coffee brewer equipment through training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform service including maintenance, installations, removals, asset management, and emergency service requests.
• Manage equipment inventories and order parts as needed.
• Document procedures, invoices, customer info, and issues.
• Operate a company vehicle stocked with parts to support service.
• Maintain accurate records of service activities.

Skills

Customer service

Basic computer skills

Valid driver’s license

Lifting 75 pounds

On-call availability

Travel within Florida

Education

High School Diploma

Job description

The J.M. Smucker Co. is seeking a Field Service Technician to service and maintain coffee equipment in the Orlando, FL area. You will drive a company van, perform installations, maintenance, and emergency service, and ensure customer satisfaction through expert service.

Ideal candidates will reside near Orlando, have a high school diploma, a valid driver's license, and the ability to lift up to 75 pounds. Travel within Florida and on-call availability are required.