Coffee Equipment Field Technician – On-Call Local Route

The J.M. Smucker Company

Gaithersburg (MD)

On-site

USD 28,000 - 39,000

Full time

2 days ago

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Job summary

The J.M. Smucker Company is seeking a Field Service Technician to service coffee equipment in the Silver Spring and surrounding area. You will ensure customers have reliable machines for brands like Folgers and Cafe Bustelo while delivering top-tier service.

In this role you will travel within a defined coverage area, learn from our training teams, and maintain inventory and documentation. A driver’s license and physical ability to lift up to 75 pounds are required.

Qualifications

High School Diploma or equivalent required.
Resides within 45 miles of Silver Spring, Maryland.
Ability to meet physical requirements including lifting up to 75 pounds.
Valid driver's license with clean driving record.
Willingness to work on-call hours at least once a month.

Responsibilities

Lead the equipment service business for corporations within the coverage area.
Obtain expert knowledge from training teams on coffee machinery and equipment.
Provide best-in-class customer service to maximize satisfaction and retention.
Perform scheduled service on equipment including maintenance, installations, and emergency service requests.
Manage equipment inventories and order parts as needed.
Document procedures including invoices and customer contact information.