Field Service Technician, Coffee Equipment- Orlando, FL

The J.M. Smucker Company; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

The J. M. Smucker Co. is seeking a Field Service Technician to service coffee equipment across the Orlando, Florida area. You will drive a company van, maintain and install equipment, and deliver exceptional customer service to healthcare facilities, hotels, and other customers.

Ideal candidates have a high school diploma, are within 30-40 miles of Orlando, and can travel for maintenance across Florida. On-call work and physical requirements are part of the role.

Qualifications

• High School Diploma or equivalent.
• Resides within 30-40 miles of Orlando, Florida.
• Strong customer service skills.
• Basic computer skills, including Microsoft Office.
• Valid driver’s license and clean driving record.
• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel).

Responsibilities

• Lead the equipment service business for our customers in Orlando, FL area.
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career.

Skills

Strong customer service skills

Ability to meet physical requirements

On-call availability

Valid driver’s license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Field Service Technician, Coffee Equipment - Orlando, FL

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Orlando, Florida area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Orlando, Florida area

Work Arrangements: Driving in a Company van within the Orlando Market and providing customer service through servicing and maintaining equipment.

In this role you will:

• Lead the equipment service business for our customers in Orlando, FL area
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment
• Provide best-in-class customer service to maximize customer satisfaction and retention
• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests
• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed
• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities
• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career

What we are looking for:

Minimum Requirements

• High School Diploma or equivalent
• Resides within 30-40 miles of Orlando, Florida
• Strong customer service skills
• Basic computer skills, including Microsoft Office
• Valid driver’s license and clean driving record
• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)

Additional skills and experience that we think would make someone successful in this role

• Entry level plumbing and electrical experience

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn®

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love-while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose

About Smucker

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

Learn more about working at Smucker. Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company.

Learn more about our hiring process.

Company Equal Opportunity Statement

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.