Coffee Equipment Field Technician — Orlando

The J.M. Smucker Company; United States; Teletrabalho; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

The J. M. Smucker Co. is seeking a Field Service Technician to service coffee equipment across the Orlando, Florida area. You will drive a company van, maintain and install equipment, and deliver exceptional customer service to healthcare facilities, hotels, and other customers.

Ideal candidates have a high school diploma, are within 30-40 miles of Orlando, and can travel for maintenance across Florida. On-call work and physical requirements are part of the role.

Qualificações

• High School Diploma or equivalent.
• Resides within 30-40 miles of Orlando, Florida.
• Strong customer service skills.
• Basic computer skills, including Microsoft Office.
• Valid driver’s license and clean driving record.
• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.
• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel).

Responsabilidades

• Lead the equipment service business for our customers in Orlando, FL area.
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career.

Conhecimentos

Strong customer service skills

Ability to meet physical requirements

On-call availability

Valid driver’s license

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

The J. M. Smucker Co. is seeking a Field Service Technician to service coffee equipment across the Orlando, Florida area. You will drive a company van, maintain and install equipment, and deliver exceptional customer service to healthcare facilities, hotels, and other customers.

Ideal candidates have a high school diploma, are within 30-40 miles of Orlando, and can travel for maintenance across Florida. On-call work and physical requirements are part of the role.