Coffee Equipment Field Technician | Service & Installations

The J.M. Smucker Company

Baltimore (MD)

On-site

USD 28,000 - 39,000

Full time

2 days ago

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Job summary

The J.M. Smucker Company is seeking a Field Service Technician to service coffee equipment across Silver Spring, MD and surrounding areas.

You will combine technical skills with customer service to keep machines running for offices, hotels, and healthcare facilities. You will learn from our training teams, perform preventive maintenance, installations, and emergency service, manage inventories, and document service activities.

Qualifications

High School Diploma or equivalent.
Resides within 45 miles of Silver Spring, Maryland.
Strong customer service skills and self-motivation.
Ability to meet physical requirements including lifting up to 75 pounds.
Valid driver's license with clean driving record.
Basic computer skills (Microsoft Office).

Responsibilities

Lead the equipment service business for corporations within the coverage area.
Learn the ins and outs of coffee machinery through training teams.
Provide best-in-class customer service to maximize satisfaction and retention.
Perform scheduled service including maintenance, installations, removals, asset management, and emergency service requests.
Manage equipment inventories including quarterly warehouse checks and parts ordering.
Document procedures including invoices, customer names and contact information, reported quality issues, and related activities.
Drive and maintain a company vehicle to support career success.