Coffee Equipment Field Service Technician

The J.M. Smucker Company; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment, covering the Silver Spring, Maryland area and nearby regions. You will service commercial machines, perform installations, maintenance, and ensure minimal downtime so customers can enjoy Folgers and Cafe Bustelo.

You will learn from our training teams, manage inventories, and document service activities. A valid driver's license, ability to lift up to 75 pounds, and willingness to travel are required.

Qualifications

• HS diploma or equivalent required.
• Resides within 45 miles of Silver Spring, MD.
• Strong customer service skills are required.
• Self-motivated with basic computer skills.
• Valid driver's license and clean driving record required.
• Able to lift up to 75 pounds and drive regularly.
• On-call duties included in rotation.
• Entry level plumbing and electrical experience is a plus.

Responsibilities

• Lead the equipment service business for the defined coverage area.
• Learn coffee machinery with our training teams.
• Provide best-in-class customer service to maximize satisfaction.
• Perform scheduled service, maintenance, installations, and emergency service.
• Manage equipment inventories and order parts as needed.
• Document procedures, invoices, and customer information.
• Operate a company vehicle and travel within the coverage area.

Skills

Customer service

Self motivated

Microsoft Office

Driver's license

Clean driving record

Physical capability

On-call availability

Education

High School Diploma or equivalent

Job description

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment, covering the Silver Spring, Maryland area and nearby regions. You will service commercial machines, perform installations, maintenance, and ensure minimal downtime so customers can enjoy Folgers and Cafe Bustelo.

You will learn from our training teams, manage inventories, and document service activities. A valid driver's license, ability to lift up to 75 pounds, and willingness to travel are required.