Mobile Coffee Equipment Technician | Field Service (On-Call)

Smucker Foodservice, Inc.; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

The J. M. Smucker Co.

is seeking a Field Service Technician to service coffee equipment in the Silver Spring, Maryland area. You will ensure coffee equipment for hospitals, hotels, and other customers remains operational to deliver brands like Folgers and Café Bustelo. In this role you will lead service within your coverage area, learn our equipment inside out, and deliver outstanding customer service to maximize satisfaction and retention.

Qualifications

• Strong customer service skills.
• Resides within 45 miles of Silver Spring, Maryland.
• Ability to meet physical requirements including lifting up to 75 pounds.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead the equipment service business for corporations within the coverage area.
• Learn coffee machinery through training teams to understand equipment.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, removals, asset management and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle and be prepared to travel within the coverage area.

Skills

Strong customer service skills

Self Motivated

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The J. M. Smucker Co.

is seeking a Field Service Technician to service coffee equipment in the Silver Spring, Maryland area. You will ensure coffee equipment for hospitals, hotels, and other customers remains operational to deliver brands like Folgers and Café Bustelo. In this role you will lead service within your coverage area, learn our equipment inside out, and deliver outstanding customer service to maximize satisfaction and retention.