Coffee Equipment Field Tech: Service & Install Lead

The J.M. Smucker Company; Silver Spring (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician to service coffee equipment across the Silver Spring area. You will diagnose, install, maintain, and repair machines, ensuring minimal downtime and excellent customer experience.

You will work with our coffee brands like Folgers and Café Bustelo, participate in on-call rotations, and drive a company vehicle. Strong customer service and mechanical aptitude are essential.

Qualifications

• High School Diploma or equivalent.
• Resides within 45 miles of Silver Spring, Maryland.
• Strong customer service skills.
• Self-motivated and able to meet physical requirements (lifting 75 pounds).
• Ability to drive with a valid driver's license and clean driving record.
• Basic computer skills (Microsoft Office).

Responsibilities

• Lead the equipment service business for corporations with your coverage area.
• Learn the ins and outs of coffee machinery and equipment from training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse checks and parts orders.
• Document procedures including invoices, customer details, quality issues and related activities.

Skills

Customer service

Self-motivated

MS Office

Valid Driver's License

Physical lifting 75 lbs

On-call availability

Education

High School Diploma or equivalent

Job description

The J.M. Smucker Company is seeking a Field Service Technician to service coffee equipment across the Silver Spring area. You will diagnose, install, maintain, and repair machines, ensuring minimal downtime and excellent customer experience.

You will work with our coffee brands like Folgers and Café Bustelo, participate in on-call rotations, and drive a company vehicle. Strong customer service and mechanical aptitude are essential.