Coffee Equipment Field Technician - Vehicle Provided

The J.M. Smucker Company; Washington (District of Columbia); On-site; USD 45,000 - 70,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment to service clients across Washington DC, Northern VA, Central Maryland and surrounding areas from Silver Spring, MD.

This role emphasizes hands-on maintenance, customer service, and reliable travel within the designated coverage area. You will learn the ins and outs of coffee machinery, perform installations and maintenance, manage parts inventories, and document all activities.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and clean driving record required.
• Proactive customer service skills and self-motivation.
• Basic computer skills including Microsoft Office.
• Ability to lift up to 75 pounds and perform physical duties.
• On-call duties required once a month (rotational).

Responsibilities

• Lead service for coffee equipment within coverage area.
• Learn equipment details from training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service including maintenance, installations, removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse checks and parts ordering.
• Document procedures, invoices, customer details, and quality issues.
• Operate a company vehicle with required safety and reliability.

Skills

Customer service

Self-motivated

Microsoft Office

Valid driver's license

Driving record clean

Physical stamina

On-call availability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment to service clients across Washington DC, Northern VA, Central Maryland and surrounding areas from Silver Spring, MD.

This role emphasizes hands-on maintenance, customer service, and reliable travel within the designated coverage area. You will learn the ins and outs of coffee machinery, perform installations and maintenance, manage parts inventories, and document all activities.