Orientation Systems & Onboarding Operations Lead

The Pennsylvania State University; University Park (TX); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits

Paid time off

Job summary

The Pennsylvania State University is seeking an Orientation Systems and Operations Coordinator to manage day‑to‑day operations for New Student Orientation. You will coordinate onboarding workflows, support financial transactions, manage reporting, and assist with program implementation to ensure a smooth transition for thousands of new students and families each year.

You will work closely with campus partners, help document processes, and train users across orientation systems.

Qualifications

• GED or HS with 2+ years of relevant experience; relevant education accepted in lieu of experience.
• Experience in administrative operations and data management.
• Ability to support financial operations and system administration.
• Familiarity with university processes and reporting requirements.

Responsibilities

• Coordinate operational processes supporting student onboarding and orientation registration.
• Execute and monitor business processes across Vision Zen, LionPATH, and Starfish.
• Monitor onboarding progress and resolve routine operational issues.
• Generate reports and maintain records; support data validation and process documentation.
• Coordinate orientation registration charges, refunds, adjustments, and reconciliation activities.
• Provide support for inquiries from students, families, and campus partners.

Skills

Administrative operations

Customer service

Data management

Systems administration

Financial operations

Education

GED or HS

Tools

Visual Zen

LionPATH

Starfish

Job description

The Pennsylvania State University is seeking an Orientation Systems and Operations Coordinator to manage day‑to‑day operations for New Student Orientation. You will coordinate onboarding workflows, support financial transactions, manage reporting, and assist with program implementation to ensure a smooth transition for thousands of new students and families each year.

You will work closely with campus partners, help document processes, and train users across orientation systems.