Orientation Systems and Operations Coordinator

Penn State Lady Lions; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State is seeking an Orientation Systems and Operations Coordinator to manage day-to-day onboarding operations and the systems that support new student orientation. You will coordinate processes across university systems, support financial transactions, and generate reports to ensure a smooth transition for thousands of new students and families.

The role involves collaboration with campus partners, occasional non-standard hours during orientation periods, and a benefits package including a

Qualifications

• Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.

Responsibilities

• Coordinate operational processes supporting student onboarding and orientation registration.
• Execute and monitor business processes across university systems (Visual Zen, LionPATH, Starfish).
• Monitor student progress through onboarding requirements and resolve issues.
• Generate reports, maintain records, and support data validation and process documentation.
• Coordinate orientation registration charges, refunds, adjustments, and reconciliation activities.
• Provide support for inquiries related to orientation and onboarding processes.
• Assist with training, documentation, and user support for orientation systems.
• Support planning and implementation of New Student Orientation and Welcome Week.

Skills

Administrative operations

Customer service

Data management

Financial operations

Systems administration

Education

HS or GED

Job description

POSITION SPECIFICS

The Orientation Systems and Operations Coordinator supports the day-to-day operations of Penn State's New Student Orientation program by coordinating the systems that support student onboarding processes, administering operational workflows, supporting financial transactions, managing reporting activities, and assisting with program implementation. This position works closely with campus partners to support a successful transition experience for thousands of new students and families each year and provides critical operational support for Penn State's New Student Orientation.

Key Responsibilities

• Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling
• Execute and monitor business processes across multiple university systems, including Visual Zen, LionPATH, and Starfish
• Monitor student progress through onboarding requirements and resolve routine operational issues
• Generate reports, maintain records, and support data validation and process documentation activities
• Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities
• Provide support for student, family, and campus partner inquiries related to orientation and onboarding processes
• Assist with training, documentation development, and user support for orientation systems
• Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs
• Collaborate with colleagues across the University on special projects and operational initiatives

Required Experience

Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.

This position may require occasional non-standard work hours, including evenings and weekends, particularly during New Student Orientation and Welcome Week.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; Relevant education accepted in lieu of experienceRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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