Orientation Systems and Operations Coordinator

Penn State; Pennsylvania; On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Tuition discount 75%

Comprehensive benefits

Retirement plans

Paid holidays and leave

Job summary

The Pennsylvania State University is seeking an Orientation Systems and Operations Coordinator to help run the daily operations of New Student Orientation. You will coordinate onboarding processes, manage system workflows, handle financial transactions, and support reporting and program implementation across campus partners.

Ideal candidates have 2+ years in administrative operations, strong data management, and experience with university systems.

Qualifications

• GED or HS required with at least 2 years of relevant experience.
• Experience in administrative operations, customer service, or data management preferred.
• Ability to handle financial transactions and system-based workflows.

Responsibilities

• Coordinate operational processes supporting student onboarding and orientation registration.
• Execute business processes across university systems (Visual Zen, LionPATH, Starfish).
• Monitor onboarding progress and resolve routine issues.
• Generate reports, maintain records, and support data validation.
• Coordinate orientation registration charges, refunds, and reconciliation.
• Support inquiries from students, families, and campus partners.
• Assist with training, documentation, and user support for orientation systems.
• Support planning and implementation of New Student Orientation and Welcome Week.
• Collaborate with campus colleagues on special projects and initiatives.

Skills

Administrative operations

Customer service

Data management

Financial operations

Systems administration

Process coordination

Education

GED or HS

2+ years experience

Tools

Visual Zen

LionPATH

Starfish

Job description

Orientation Systems and Operations Coordinator### Orientation Systems and Operations CoordinatorApply: Penn State University Park: Full time: Posted Today: REQ\\_0000083643# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.### **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.**### **POSITION SPECIFICS**The **Orientation Systems and Operations Coordinator** supports the day-to-day operations of Penn State's New Student Orientation program by coordinating the systems that support student onboarding processes, administering operational workflows, supporting financial transactions, managing reporting activities, and assisting with program implementation. This position works closely with campus partners to support a successful transition experience for thousands of new students and families each year and provides critical operational support for Penn State’s New Student Orientation.**Key Responsibilities*** Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling* Execute and monitor business processes across multiple university systems, including Visual Zen, LionPATH, and Starfish* Monitor student progress through onboarding requirements and resolve routine operational issues* Generate reports, maintain records, and support data validation and process documentation activities* Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities* Provide support for student, family, and campus partner inquiries related to orientation and onboarding processes* Assist with training, documentation development, and user support for orientation systems* Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs* Collaborate with colleagues across the University on special projects and operational initiatives **Required Experience**Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field. This position may require occasional non-standard work hours, including evenings and weekends, particularly during New Student Orientation and Welcome Week. **MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS**General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; Relevant education accepted in lieu of experienceRequired Certifications:None### **BACKGROUND CHECKS/CLEARANCES**This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.### Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. **SALARY & BENEFITS**The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.