Orientation Systems and Operations Coordinator

The Pennsylvania State University; University Park (TX); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits

Paid time off

Job summary

The Pennsylvania State University is seeking an Orientation Systems and Operations Coordinator to manage day‑to‑day operations for New Student Orientation. You will coordinate onboarding workflows, support financial transactions, manage reporting, and assist with program implementation to ensure a smooth transition for thousands of new students and families each year.

You will work closely with campus partners, help document processes, and train users across orientation systems.

Qualifications

• GED or HS with 2+ years of relevant experience; relevant education accepted in lieu of experience.
• Experience in administrative operations and data management.
• Ability to support financial operations and system administration.
• Familiarity with university processes and reporting requirements.

Responsibilities

• Coordinate operational processes supporting student onboarding and orientation registration.
• Execute and monitor business processes across Vision Zen, LionPATH, and Starfish.
• Monitor onboarding progress and resolve routine operational issues.
• Generate reports and maintain records; support data validation and process documentation.
• Coordinate orientation registration charges, refunds, adjustments, and reconciliation activities.
• Provide support for inquiries from students, families, and campus partners.

Skills

Administrative operations

Customer service

Data management

Systems administration

Financial operations

Education

GED or HS

Tools

Visual Zen

LionPATH

Starfish

Job description

POSITION SPECIFICS

The Orientation Systems and Operations Coordinator supports the day-to-day operations of Penn State's New Student Orientation program by coordinating the systems that support student onboarding processes, administering operational workflows, supporting financial transactions, managing reporting activities, and assisting with program implementation. This position works closely with campus partners to support a successful transition experience for thousands of new students and families each year and provides critical operational support for Penn State’s New Student Orientation.

KEY RESPONSIBILITIES

• Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling
• Execute and monitor business processes across multiple university systems, including Visual Zen, LionPATH, and Starfish
• Monitor student progress through onboarding requirements and resolve routine operational issues
• Generate reports, maintain records, and support data validation and process documentation activities
• Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities
• Provide support for student, family, and campus partner inquiries related to orientation and onboarding processes
• Assist with training, documentation development, and user support for orientation systems
• Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs
• Collaborate with colleagues across the University on special projects and operational initiatives

REQUIRED EXPERIENCE

Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field. This position may require occasional non-standard work hours, including evenings and weekends, particularly during New Student Orientation and Welcome Week.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS), 2+ years of relevant experience; relevant education accepted in lieu of experience
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• Federal (FBI) Fingerprint Criminal Background Check

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

VALUES AND CULTURE

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leveraging the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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There's a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.