Onboarding Systems & Operations Coordinator

Penn State Lady Lions; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State is seeking an Orientation Systems and Operations Coordinator to manage day-to-day onboarding operations and the systems that support new student orientation. You will coordinate processes across university systems, support financial transactions, and generate reports to ensure a smooth transition for thousands of new students and families.

The role involves collaboration with campus partners, occasional non-standard hours during orientation periods, and a benefits package including a

Qualifications

• Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.

Responsibilities

• Coordinate operational processes supporting student onboarding and orientation registration.
• Execute and monitor business processes across university systems (Visual Zen, LionPATH, Starfish).
• Monitor student progress through onboarding requirements and resolve issues.
• Generate reports, maintain records, and support data validation and process documentation.
• Coordinate orientation registration charges, refunds, adjustments, and reconciliation activities.
• Provide support for inquiries related to orientation and onboarding processes.
• Assist with training, documentation, and user support for orientation systems.
• Support planning and implementation of New Student Orientation and Welcome Week.

Skills

Administrative operations

Customer service

Data management

Financial operations

Systems administration

Education

HS or GED

Job description

Penn State is seeking an Orientation Systems and Operations Coordinator to manage day-to-day onboarding operations and the systems that support new student orientation. You will coordinate processes across university systems, support financial transactions, and generate reports to ensure a smooth transition for thousands of new students and families.

The role involves collaboration with campus partners, occasional non-standard hours during orientation periods, and a benefits package including a