Orientation Systems and Operations Coordinator

The Pennsylvania State University; State College (Centre County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Job summary

The Pennsylvania State University in State College, PA is seeking an Orientation Systems and Operations Coordinator to manage the day-to-day operations of the New Student Orientation program, coordinating onboarding systems, financial transactions, reporting, and program implementation. You will collaborate with campus partners to ensure a smooth transition for new students and families.

This role requires experience in administrative operations, customer service, and data management, with

Qualifications

• Experience in administrative operations, customer service, or data management.
• Ability to support onboarding processes and reporting.
• Willingness to work occasional evenings and weekends.

Responsibilities

• Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling
• Execute and monitor business processes across multiple university systems, including Visual Zen, LionPATH, and Starfish
• Monitor student progress through onboarding requirements and resolve routine operational issues
• Generate reports, maintain records, and support data validation and process documentation activities
• Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities
• Provide support for student, family, and campus partner inquiries related to orientation and onboarding processes
• Assist with training, documentation development, and user support for orientation systems
• Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs
• Collaborate with colleagues across the University on special projects and operational initiatives

Skills

Administrative operations

Customer service

Data management

Financial operations

Systems administration

Tools

Visual Zen

LionPATH

Starfish

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Orientation Systems and Operations Coordinator supports the day-to-day operations of Penn State's New Student Orientation program by coordinating the systems that support student onboarding processes, administering operational workflows, supporting financial transactions, managing reporting activities, and assisting with program implementation. This position works closely with campus partners to support a successful transition experience for thousands of new students and families each year and provides critical operational support for Penn State's New Student Orientation.

Key Responsibilities

• Coordinate operational processes supporting student onboarding, orientation registration, academic consultation, and course scheduling
• Execute and monitor business processes across multiple university systems, including Visual Zen, LionPATH, and Starfish
• Monitor student progress through onboarding requirements and resolve routine operational issues
• Generate reports, maintain records, and support data validation and process documentation activities
• Coordinate New Student Orientation registration charges, refunds, adjustments, and reconciliation activities
• Provide support for student, family, and campus partner inquiries related to orientation and onboarding processes
• Assist with training, documentation development, and user support for orientation systems
• Support the planning and implementation of New Student Orientation, Welcome Week, and related transition programs
• Collaborate with colleagues across the University on special projects and operational initiatives

Required Experience

Have relevant experience in administrative operations, customer service, business process coordination, data management, financial operations, systems administration, or a related field.

This position may require occasional non-standard work hours, including evenings and weekends, particularly during New Student Orientation and Welcome Week.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

experienceRequiredCertifications:None

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.