Orders & Customer Care Specialist

USA MOT Motion Industries, Inc.; Longview (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

The role handles basic inquiries, quotes, order entry, and may negotiate prices within set parameters while ensuring customer satisfaction and healthy profitability. You will build relationships, coordinate with inventory and shipping, and support returns and backorders as part of daily activities.

Qualifications

• High school diploma or GED and 0–3 years related experience.
• Reliability and attention to detail required.
• Strong written and verbal communication.
• Proficient computer skills and internet product search.
• Product knowledge preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands based on competition while maximizing profit.
• Build customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Source products in branch inventory, distribution center inventory or supplier inventory.
• Determine the most cost-effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders; pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

The role handles basic inquiries, quotes, order entry, and may negotiate prices within set parameters while ensuring customer satisfaction and healthy profitability. You will build relationships, coordinate with inventory and shipping, and support returns and backorders as part of daily activities.