Order-to-Cash Specialist - SAP & Logistics (CSR I)

Evonik Industries AG; Piscataway Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Evonik Corporation in New Jersey seeks a Customer Service Rep I to manage daily order activities, review and process orders, resolve blocks, and oversee order releases. You will liaise with Business Managers to ensure customer satisfaction and coordinate with internal teams on regulatory and shipping requirements.

The role emphasizes strong communication, timely responses, and collaboration across departments to maintain high service levels for domestic customers.

Qualifications

• Bachelor's degree in related field preferred.
• 1-3 years of comparable work experience required.
• Customer support experience within the Chemical Industry strongly preferred.
• Excellent communication and decision making skills; must manage time vs. high volume workload.
• Candidate must be a self-starter, positive attitude, and able to work in a team and individually.
• Knowledge in handling SAP and related shipping documents, and associated logistical movements.
• Demonstrated PC and CRM capability; SAP use would be a plus.
• Understanding of customer service, logistics, and regulatory functions preferred.

Responsibilities

• Manages all Order-to-Cash processes for domestic orders, including samples.
• Perform shipping transactions and required paperwork in accordance to DOT compliance.
• Work with AI and automation targets for KPI improvements.
• Receives and processes customer inquiries.
• Coordinates vendor requests, receipts and accuracy, customer quotations, data entry, and maintains master data records for customer & coupon prices.
• Manages billing customers daily/monthly and responsible for overdue and collections process.
• Creates and is responsible for all customer accounts and master data on SAP.
• Resolves remittance differences and nonpayments; monitors open items in collections databases and SAP.
• Addresses customer complaints with root-cause analysis and cross-functional collaboration.
• Ensures regulatory documents (COA, labels) are compliant; provides orders and reports on request.

Skills

Customer service

Communication

Time management

Education

Bachelor's degree

Tools

SAP

CRM

Job description

Evonik Corporation in New Jersey seeks a Customer Service Rep I to manage daily order activities, review and process orders, resolve blocks, and oversee order releases. You will liaise with Business Managers to ensure customer satisfaction and coordinate with internal teams on regulatory and shipping requirements.

The role emphasizes strong communication, timely responses, and collaboration across departments to maintain high service levels for domestic customers.