Customer Service Rep I

Evonik Industries AG; Piscataway Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Evonik Corporation in New Jersey seeks a Customer Service Rep I to manage daily order activities, review and process orders, resolve blocks, and oversee order releases. You will liaise with Business Managers to ensure customer satisfaction and coordinate with internal teams on regulatory and shipping requirements.

The role emphasizes strong communication, timely responses, and collaboration across departments to maintain high service levels for domestic customers.

Qualifications

• Bachelor's degree in related field preferred.
• 1-3 years of comparable work experience required.
• Customer support experience within the Chemical Industry strongly preferred.
• Excellent communication and decision making skills; must manage time vs. high volume workload.
• Candidate must be a self-starter, positive attitude, and able to work in a team and individually.
• Knowledge in handling SAP and related shipping documents, and associated logistical movements.
• Demonstrated PC and CRM capability; SAP use would be a plus.
• Understanding of customer service, logistics, and regulatory functions preferred.

Responsibilities

• Manages all Order-to-Cash processes for domestic orders, including samples.
• Perform shipping transactions and required paperwork in accordance to DOT compliance.
• Work with AI and automation targets for KPI improvements.
• Receives and processes customer inquiries.
• Coordinates vendor requests, receipts and accuracy, customer quotations, data entry, and maintains master data records for customer & coupon prices.
• Manages billing customers daily/monthly and responsible for overdue and collections process.
• Creates and is responsible for all customer accounts and master data on SAP.
• Resolves remittance differences and nonpayments; monitors open items in collections databases and SAP.
• Addresses customer complaints with root-cause analysis and cross-functional collaboration.
• Ensures regulatory documents (COA, labels) are compliant; provides orders and reports on request.

Skills

Customer service

Communication

Time management

Education

Bachelor's degree

Tools

SAP

CRM

Job description

What we offer

At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.

Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!

Find out more about the many benefits we offer:

https://www.evonik.com/en/careers/why.html

Meet the team and get to know the people behind Evonik:

https://www.evonik.com/en/news/meet-the-team.html

The Customer Service Rep I is responsible for managing daily order activities, including receiving customer orders for review and processing, resolving order blocks, processing change requests, and overseeing order releases. Responsible for all areas of customer communication and Order-To-Cash services for domestic shipments. Acts as a partner with Business Managers to manage customers and internal departments assuring requirements for overall customer satisfaction.

RESPONSIBILITIES

• Manages all Order-to-Cash processes for domestic orders, including samples
• Responsible for off-line locations, perform shipping transactions and supplies required paperwork in accordance to DOT compliance.
• Working with AI and automation targets for KPI improvements.
• Receives and processes customer inquiries.
• Coordinates vendor requests, receipts and accuracy, customer quotations, system entry, and maintains mater data records for customer & cupset prices.
• Manages billing customers daily/monthly and responsible for overdue and collections process.
• Creates and is responsible for all customer account and master data on SAP
• Researches and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (Collections database and SAP transactions and tools used to manage this)
• Applies problem solving skills to record, review, and resolve customer complaints by working with all areas involved to create appropriate solutions and identification of root cause
• Works with regulatory matters and documentation requirements (certificate of analysis, labels) to always ensure compliance k) Creates and provides customers, Sales, and Evonik colleagues order, and reports on request

REQUIREMENTS

• Bachelors degree in related field preferred
• 1-3 years of comparable work experience required
• Customer support experience within the Chemical Industry strongly preferred.
• Excellent communication and decision making skills Must possess the ability to manage time vs. high volume workload
• Candidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situations
• Knowledge in handling SAP and related shipping documents, and associated logistical movements
• Demonstrated PC and CRM capability required; SAP use would be a plus
• Understanding of customer service, logistics, and regulatory functions preferred

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.

Company is Evonik Corporation