Customer Service Rep I

Evonik; Piscataway Township (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

Evonik is seeking a Customer Service Representative I in New Jersey to manage daily order activities and support Order-To-Cash for domestic shipments. You will coordinate with Sales and other stakeholders to resolve blocks and ensure timely processing of customer orders.

The role requires SAP/CRM proficiency, a Bachelor’s degree, and 1-3 years of related experience. Strong communication and teamwork are essential to success in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field preferred.
• 1-3 years of comparable work experience required.
• Customer support experience within the Chemical Industry strongly preferred.
• Excellent communication and decision making skills; ability to manage time with high volume workload.

Responsibilities

• Manages all Order-to-Cash processes for domestic orders, including samples.
• Responsible for off-line locations, shipping transactions and required paperwork per DOT compliance.
• Works with AI and automation targets for KPI improvements.
• Receives and processes customer inquiries.
• Coordinates vendor requests, receipts and accuracy, customer quotations, system entry, and maintains master data records for customers & price lists.
• Manages billing daily/monthly and responsible for overdue and collections process.
• Creates and provides customers, Sales, and Evonik colleagues order reports and analysis upon request.

Skills

Customer service

SAP

CRM software

Shipping documents

Regulatory knowledge

Communication

Teamwork

Education

Bachelor's degree

Tools

SAP

CRM software

Job description

What we offerAt Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!Find out more about the many benefits we offer:https://www.evonik.com/en/careers/why.htmlMeet the team and get to know the people behind Evonik:https://www.evonik.com/en/news/meet-the-team.htmlThe Customer Service Rep I is responsible for managing daily order activities, including receiving customer orders for review and processing, resolving order blocks, processing change requests, and overseeing order releases. Responsible for all areas of customer communication and Order-To-Cash services for domestic shipments. Acts as a partner with Business Managers to manage customers and internal departments assuring requirements for overall customer satisfaction.RESPONSIBILITIESManages all Order-to-Cash processes for domestic orders, including samplesResponsible for off-line locations, perform shipping transactions and supplies required paperwork in accordance to DOT compliance.Working with AI and automation targets for KPI improvements.Receives and processes customer inquiries.Coordinates vendor requests, receipts and accuracy, customer quotations, system entry, and maintains mater data records for customer & cupset prices.Manages billing customers daily/monthly and responsible for overdue and collections process.Creates and is responsible for all customer account and master data on SAPResearches and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (Collections database and SAP transactions and tools used to manage this)Applies problem solving skills to record, review, and resolve customer complaints by working with all areas involved to create appropriate solutions and identification of root causeWorks with regulatory matters and documentation requirements (certificate of analysis, labels) to always ensure compliance k) Creates and provides customers, Sales, and Evonik colleagues order, and reports on requestREQUIREMENTSBachelors degree in related field preferred1-3 years of comparable work experience requiredCustomer support experience within the Chemical Industry strongly preferred.Excellent communication and decision making skills Must possess the ability to manage time vs. high volume workloadCandidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situationsKnowledge in handling SAP and related shipping documents, and associated logistical movementsDemonstrated PC and CRM capability required; SAP use would be a plusUnderstanding of customer service, logistics, and regulatory functions preferredCOMPENSATION & BENEFITSCompensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).Pay Range: $60,000 - $85,000 annuallyThe Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.Your ApplicationTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.Your Talent Acquisition Manager:Caitlin Brennan [C]Company isEvonik Corporation